You have decided to protect your golf trip with a GolfSafe travel insurance policy. GolfSafe is the insurance policy offered by TravelSafe, who is the insurance broker. The GolfSafe policy is underwritten by Nationwide Mutual Insurance. TravelSafe has outsourced its customer service department to a company called Trawick International. If any changes need to be made to the policy, please reach out to the customer service department. Pioneer Golf is considered a GolfSafe agent, as we inform our clients of the GolfSafe product. Pioneer Golf does not require our clients to purchase insurance and clients can certainly purchase a different policy if so desired. Since we do not administer the GolfSafe product, we cannot respond to policy specific questions or make any changes to your policy.
The reason that we promote the GolfSafe policies on our website is because the GolfSafe Secure Plus policy is a Cancel For Any Reason (CFAR) policy that covers cancellations for non-covered reasons at 75% (many CFAR policies only cover at 50%). Cancellation due to a pandemic is considered a covered reason if the pandemic is an unforeseen event. Covid-19, however, is considered a known event and does not fall under this category. If a group decided to cancel due to fear surrounding the Covid-19 pandemic, or if a group can’t travel due to Covid-19 related travel restrictions, the trip cancellation will be covered at 75% of the total trip price.
If you have cancelled a trip and have filed an insurance claim, please know that the claims departments at travel insurance companies are significantly backed up and are taking longer than usual to process claims. If you want to check on the status of your claim, please reach out to the claims department. Contact information can be found below.
If you have any questions about your policy, a good place to start is the GolfSafe FAQ page.
If the answer to your question is not included on the FAQ page, you may contact the GolfSafe Secure Plans Administrator at:
E-mail: [email protected]
Toll Free Phone: 844-673-7050 or 888-301-9289 (call this number if you are having trouble reaching someone via the first number). Note that it’s Trawick answering both numbers but they identify themselves as GolfSafe when the first number is called and Trawick when the second number is called.
Hours of operation:
8:00am – 6:00pm CT Mon – Fri
Details on your policy can be found in the State Certificates, which can be found HERE.
Changes to your Policy
If you notice any mistakes on your purchase confirmation (wrong dates, destination, date of birth), you will need to reach out to Trawick International to update your policy.
Email: [email protected]
Toll Free Phone: 844-673-7050
Always include your certificate number in your email to Trawick International.
If you purchased the wrong policy (GolfSafe Secure policy instead of the GolfSafe Secure Plus) you have 10 days to cancel your policy and purchase a new one. Do make sure that you are still within the 21-day window to purchase a Secure Plus policy before making this change.
Only the GolfSafe Secure Plus policy includes a CFAR (Cancel for Any Reason) provision. Only this policy will offer coverage if someone cancels because of the fear of catching Covid-19, or for other reasons that are not named/covered reasons. It is sometimes referred to as “bad hair day” coverage.
Filing a claim
If you decide to cancel your trip, you will have to send Pioneer Golf a written notice of cancellation. This can simply be an email. If you are the group lead, you are allowed to cancel for the entire group.
Once you have provided Pioneer Golf with the written cancellation notice, you will need to file your claim with GolfSafe.
In case of cancellation, up to 100% of the trip cost/losses (technically the cancelation penalty) are covered for certain covered reasons (e.g., medical issues and many more, as noted in the policies) under both the GolfSafe Secure or GolfSafe Secure Plus policies. In addition, the GolfSafe Secure Plus policy offers the added protection/coverage of up to 75% of the trip cost/penalties for non-covered reason (e.g., my pet hamster died or Covid-19 travel restrictions) as long as the CFAR terms are met. Covered reasons, exclusions, and limitations for the two policies can also be found listed in each state’s certificate which are available on GolfSafe’s website
In the event of a claim please contact the GolfSafe Plan Administrator at:
E-mail: [email protected]
Phone: 888-352-3169 (option 2)
Hours of operation:
8:30am – 5:00pm ET Mon – Fri
Attention: Co-ordinated Benefit Plans, LLC
On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, FL 33623
Please also use the contact info above to check on the status of a claim.
If a traveler drops out and is replaced by a different person, they will not be eligible to purchase the GolfSafe Secure Plus policy as the deposit on their trip still carries the original deposit date when the previous traveler made the initial deposit. They are, however, eligible to purchase the regular GolfSafe Secure policy.