Pioneer Golf, Inc. – Terms and Conditions
The terms and conditions herein will serve as the sole contract between you (the “Traveler”) and Pioneer Golf, Inc. (“PG”). When you secure the services of PG by paying your deposit, you do so with the implicit understanding that PG is your sole representative, and PG will thereby act as an agent between you and various suppliers/vendors and attempt to secure your travel arrangements. A completed registration form and payment of a non-refundable deposit are required before any reservations are made on your behalf. PG is not responsible for any Traveler’s unawareness of our Terms and Conditions and will require all Travelers to acknowledge and accept them (including our no-refund policy) upon registration and payment. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you book your trip through us, in addition to the legal obligation you make as a customer, that affects your legal rights. The terms “we”, “us”, “our”, and “PG” refer to Pioneer Golf, Inc. The term “you”, “participant”, “customer”, and “client” refers to the customer visiting our website, and/or booking a reservation through us.
You acknowledge and agree that we may change these terms and conditions from time to time and that those changes become effective immediately. You agree to be bound by the terms and conditions that are in effect at the time of your travel. You agree that it is your responsibility to be familiar with these terms and conditions and to check back from time to time for any changes.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you, as the group designated leader/representative you are authorized to act on behalf of those you represent (if applicable), c) you, as a group member accept these terms and will confirm so upon registration and payment, and (d) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those for whom you make bookings.
Price
The total trip price is based on the number of travelers, as stated in the presented proposal/itinerary and is stated in U.S. dollars. PG converts all prices from foreign currencies to U.S. dollars at the current rate of exchange, as determined by PG, on the date that the proposal is prepared. The only exception to this is the price of the St. Andrews Old Course Advanced Application, which if successful in this application process will be deducted from your final balance at the exchange rate of the day that the results are announced. Therefore, package prices can vary based on the rate of exchange when the proposal was prepared and when all deposits/registration forms are actually received. If additional travelers join the trip later, their trip price(s) may differ. If you accept the proposal and pay the deposit later than the date stipulated in your proposal, PG reserves the right to adjust the price to reflect the exchange rate on the date of acceptance. Because our supplier contracts prohibit such, the PG package prices cannot be itemized. Your trip package price may change as a result of a change in the number of travelers in your group (e.g., an individual traveler’s cancellation).
All airline arrangements are solely between the traveler and the airline(s) and entirely separate from the PG ground tour arrangements. Air travel is not included in the price of the trip and cancellation charges for air travel will be governed by the terms and conditions of the airline. Trip participants must NOT purchase air travel tickets to or from the destination until notified by PG. If participants purchase air travel before confirmation is received and the trip is then cancelled or changed either by the guest or by PG, PG will not be responsible for the expense of the ticket. Note that groups should book flights so that all travelers’ arrival and departure times coincide to minimize excess airport waiting time and avoid private transfers (additional cost). PG is not responsible for any costs, fees, restrictions or charges whatsoever for airline tickets, arrangements, delays, cancellations, etc. However, travel insurance, if purchased, may cover some of these situations. If any extra ground transfers are required, they are the responsibility of the traveler and not PG.
Payments
All payments to PG are non-refundable. PG accepts payment by bank transfer (ACH), checks, and online payments by credit card (Visa or MasterCard only). You will be required to accept our Terms and Conditions including our no-refund policy before making each payment. The trip price does not change whether payment is made by check, ACH, or credit card. A completed registration form and the payment of a non-refundable deposit for each traveler is required prior to PG proceeding with the group’s arrangements and such amount is stated in the proposal. By paying the non-refundable deposit and registering, the traveler thereby agrees to be bound by and accepts all terms and conditions contained therein. A final non-refundable payment is due from all group members once all reservations are confirmed. Final payment is due within two weeks of receiving your completed Summary of Reservations. In order for our suppliers to confirm your reservation, we are obligated to make payments to them well in advance of your trip. If we do not receive any payment in full and on time, we reserve the right to treat your booking as cancelled by you. We reserve the right to refuse a booking without giving any reason and shall in that event only return any deposit received.
Changes
After final payments have been made, itinerary changes are permitted for an administrative change fee of $50 per person, per change, to cover additional labor costs. This administrative fee is in addition to any supplier charges incurred as a result of changes, such as additional green fees, or transportation costs.
PG reserves the right to make changes to its published itineraries which we deem insignificant and are due to reasons beyond our control. In such cases, we will arrange for the substitution of comparable services. As an example, significant changes do not include the following, change of accommodation to another of the same standard, any change in the itinerary due to holiday, facility closure or weather, and any minor itinerary change where we make a reasonable substitute. PG will not be responsible for delays prior to the departure of this trip, during this trip or at any time and will not be responsible for any additional cost or loss which may be caused as a result of these delays. Courses are rarely closed due to inclement weather, except when it’s very stormy or the course is flooded. If a course is officially closed, either before you begin play or after play has begun, refunds are entirely at the discretion of the course management. Normally, you must prepare to play in inclement weather and not expect any refunds. It is understood that these trips are based on nature and cannot be guaranteed.
Cancellation
All payments to PG are non-refundable. PG is unable to issue refunds of any payments made. This policy is strictly adhered to as funds are distributed to suppliers/vendors in advance of your trip who themselves have varying cancellation policies, most providing no refunds.
PG strongly recommends travel insurance to protect you in event of your cancellation. Notification of cancellation must be received by PG in writing and is considered effective on the date it is received by PG. Such notice is also required when making a claim on a travel insurance policy. No refunds will be issued for any unused portions of your trip package, and PG will not issue refunds for missed tee times, accommodations, etc. due to disrupted air travel or other delays beyond our control. Should a traveler cancel and have his or her place taken by a replacement, there will be a name change fee of $100. However, name changes are possible in most, but not all cases (i.e., few golf courses do not allow name changes). If you elect to forgo travel insurance and cancel your trip, you therefore accept full financial responsibility.
Force Majeure
We cannot accept liability, provide any refund, or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss, injury, death, inconvenience or damage as a result of circumstances amounting to “force majeure”. “Force majeure” means any event or circumstances which we or the supplier of the services in question could not foresee or avoid. Such events and circumstances may include, acts of God, actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, border closures, delay, or cancellation, adverse weather conditions, fire and all similar events outside our control.
What’s Included in Your Package
Your initial proposal and the Summary of Reservations will detail what is included in your trip at the package price shown.
What’s Not Included in Your Package
Any items and matters not referred to in your itinerary are not included in the trip price. This includes, but is not limited to, items such as airfare, checked and/or excess baggage; passport and visa fees; trip protection and/or insurances of all kinds (unless specifically included, e.g., rental car insurance); caddies; carts (unless specifically included); pull carts; rental vehicle fuel; rental vehicle optional insurance (which often reduces the deductible and provides extended coverage); laundry; phone calls; minibar; beverages and meals not detailed as included in the initial proposal or Summary of Reservations; sightseeing excursions or entrance fees; and and/all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the trip whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item that is not included.
Travel Protection Plan
A Travel Protection Plan (travel insurance) coverage for accident, baggage, golf equipment and trip cancellation protection is highly recommended. TravelSafe / GolfSafe coverages can include Cancel For Any Reason (CFAR), Trip Cancellation payments protection, Travel Delay expenses, Emergency Medical Expenses or Evacuation/Repatriation, Supplier Default, Baggage / Golf Equipment loss or damage, etc.
For a free quote and additional information visit: Travel Protection Insurance
You may purchase any travel protection insurance on your own with a supplier of your choice. PG is not qualified or authorized to answer technical questions or recommendations about the benefits, exclusions, and conditions of various travel insurance plans. PG cannot evaluate the adequacy of any insurance coverage. If you have any questions about your travel protection, you must call your respective travel insurance company, agent or broker.
Certain countries have a requirement for foreign visitors to have valid medical insurance upon entry. PG cannot be held responsible for denied entry if a traveler is unable to provide sufficient details to authorities of insurance or is denied entry for any reason. It is advisable to always carry proof of your personal health insurance policy and/or your travel insurance policy with you at all times. The UK and Ireland have never had such a requirement, and, as of October 20, 2022, do not have such a requirement.
Declining travel protection coverage could result in the loss of your travel investment and/or require additional money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, PG will not be liable for any of your losses, however arising.
Pre-existing Medical Conditions / Disabilities
Many destinations may not be suitable for travelers who use a wheelchair or have a lack of mobility. However, if asked before booking, PG can create an itinerary for you that takes into consideration your level of mobility.
It is essential that you advise PG before booking if you do have any disability or pre-existing medical condition which may affect your trip, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process), so that we can assist you in considering the suitability of the arrangements and/or in making the booking. Full details must be confirmed in writing at the time of booking and when/if any change in your condition or disability occurs. PG will make all reasonable efforts to accommodate requests but cannot be responsible if disability accommodations are not available. Any accommodations provided will be at the sole expense of the guest requiring the accommodation. Please note that many accommodations outside of the USA may not be in compliance with or similar to the Americans with Disabilities Act and may not have adequate wheelchair accessibility.
The tour guides and tour leaders, if applicable, are unable to offer additional assistance to passengers with limited mobility and all such assistance will need to be provided by the passenger’s traveling companions. Participants with disabilities must notify PG in writing no later than the time of booking of status and of the identity of their non-discounted, paid travel companion who will be responsible for providing all necessary assistance. PG may request that you provide a letter from your doctor confirming your fitness to travel.
International Travel Documentation
By offering reservations for travel in particular international destinations, PG does not represent or warrant that travel to such areas is advisable or without risk. It is your responsibility to be aware of travel warnings and advisories as announced by the U.S. State Department, or your respective country’s authority. Should you choose to travel to a country that has been issued a travel warning or advisory, PG will not be liable for damages or losses that result from travel to such destinations.
U.S. citizens, including minors, traveling outside the United States are required to carry a passport valid for 6 months after the return date along with applicable visas. It is your responsibility to obtain proper documentation to travel, including but not limited to a passport, and any required visas, reciprocity fees, affidavits, immunizations, etc. For information about passport requirements you can visit the US State Department’s website at https://travel.state.gov/content/travel/en/passports.html.
Non-U.S. citizens, those traveling on non-U.S. passports, or those arriving to or departing from a non-U.S. destination, should inquire with any applicable embassies or immigration authorities about entry/exit requirements for countries they are visiting, departing from, or returning to.
Such items as documentation, vaccines, insurance, or anything else that might be required are the responsibility of the Traveler. PG bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation or government decisions about entry.
In some countries you may be subject to and responsible for entry (reciprocity) fees and/or departure taxes/exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete.
Health
Recommended inoculations for travel may change and you should consult your doctor for current requirements or suggestions before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/.
Liability
PG acts only as agent between the Traveler and the owners or contractors providing transportation, accommodation, golf, and other services. All tickets and vouchers are subject to any and all terms and conditions under which transportation, accommodation, golf, and other services are offered or provided, and constitute the sole contract between the trip member and supplier. By accepting the vouchers, and tickets, or utilizing the services, all customers agree that neither PG, nor its employees, agents, or representatives are or may be liable for any loss, injury, or damage to any tour participant or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of PG. Therefore, PG, hold themselves free of responsibility for any damage(s) from any cause(s) whatsoever. PG shall not be liable at any time, in any way, for loss, injury or damage arising from an act of nature, any force majeure, acts of government or de facto authority, government-imposed prohibitions, war, threat of war, civil unrest, any kind of hostilities, terrorist activities, industrial disputes, strikes, theft, robbery, sickness, heath risks, pandemic, accident, quarantine, immigration or customs regulations, hijacking, closure or congestion of airports or ports, breakdown, delay, cancellation, error, omission, inclement weather, storms, tempests, hurricanes, volcanic eruptions, delay or default of any person engaged in providing any tour services including transportation and accommodation and golf, construction or traffic, hotel closures, changes or cancellations of schedules by airlines, or any other cause beyond its control. PG shall not be liable for any injury, damage, or loss resulting from the neglect or fault of any company or person engaged in conveying passengers, or of any hotel proprietor or other person supplying services. Furthermore, PG reserves the right, without notice, to make any changes or cancellations, in part or in whole, as circumstances dictate (e.g., a fire damages a hotel so an alternative is necessary). Changes will be to be made to similar establishments of equal cost when possible. PG is not liable for loss, damage, or theft of luggage or personal belongings, for personal injury, accident, or illness on any vehicle or at any place throughout the trip.
Additional Risks
Additional risks and dangers may arise including, but not limited to, hazards of travel by train, automobile, motorcoach, aircraft, and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, risks associated with water, food, plants, insects and differing animal regulation, sporting injuries or accidents, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with PG to participate in such trips and activities you agree you will not make a claim against PG, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release PG, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives and assigns.
Where the guest occupies a motorcoach or other vehicle seat fitted with a safety belt, neither PG nor the Operator nor its agents or co-operating organizations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances.
Your Conduct
Each participant is expected to act responsibly and adhere to all behavior guidelines established by PG and our local suppliers. PG and all local suppliers reserve the right to remove you from any trip, golf course, hotel, guesthouse, establishment or means of transportation if you endanger yourself or others or disrupt the general well-being of the facility or trip itself. In any such case, there will be no refund.
When you book with PG, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. PG is not responsible for any costs incurred concerning a guest removed from a trip, golf course, hotel, guesthouse, or means of transportation. Guests agree not to hold PG or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the participant.
Severability
If any provision of these terms and conditions shall be held unenforceable, such provision shall be struck and the remainder shall remain enforceable.
Jurisdiction and Venue
Acceptance of our proposal is an implicit agreement; should any legal action be initiated to enforce any terms and conditions of this agreement or any legal action is initiated in any way, directly or indirectly, related to this agreement, the jurisdiction and venue for such legal action shall be in Travis County, State of Texas, USA. These Booking Conditions and any agreement to which they apply are governed in all respects by the laws of the state of Texas without regard to conflicts of law principles. All claims must be submitted in writing and received by PG no later than sixty (60) days after the completion of the PG organized trip. Claims not submitted and received within this time shall be deemed waived and barred.
Accuracy
PG expends every effort to maintain accurate promotional materials, including our website(s). PG is not responsible for changes that may have occurred since publication of any materials and accepts no responsibility for any errors or omissions. These Terms and Conditions supersede any and all prior Terms and Conditions published by PG, including, but not limited to, those which may have appeared in any brochure, website, or other publication.
This contract between the traveler(s) and PG is considered to be consummated upon the payment of the first deposit by the traveler to PG. The traveler agrees to be bound by PG’s terms and conditions contained herein.
Updated October 18, 2022
