TERMS AND CONDITIOINS

GENERAL INFORMATION

When you secure the services of Pioneer Golf, Inc., you do so on the implicit understanding that we are your sole representative. A good-faith deposit is required before any action is undertaken on your behalf.

The lead participant assumes the responsibility of sharing these Terms and Conditions with each trip participant. Pioneer Golf is not responsible for any participant’s unawareness of the Terms and Conditions due to the failure of the lead participant to share this information with all other participants.

We strongly recommend that each participant read our Terms and Conditions in its entirety. At the time of registration, each participant will be asked to initial a statement indicating whether s/he has decided to purchase travel insurance. Since our deposits and final payments are non-refundable, we urge all of our clients to purchase trip cancellation insurance; details are available at www.pioneergolf.com/travelinsurance. If you elect to forgo travel insurance and cancel your trip, you will have to assume full financial responsibility. Exceptions cannot be made.

PRICE

 The total trip price is based on the number of participants as stated in the accompanying proposal and is stated in U.S. dollars. Pioneer Golf converts all prices from British pounds (GBP) or euros (EUR) to U.S. dollars, at the prevailing retail rate of exchange, on the date that the proposal is prepared. Our trip prices cannot be itemized.

Clients who obtain a St. Andrews-Old Course tee time through the advance application process can expect green fees for the two rounds at St. Andrews to be approximately £250 (Old Course and the New or Jubilee Course) or £295 (Old Course and the Castle Course). These green fees are included in our initial trip price in order to reflect an accurate cost of the entire trip. However, these green fees will be paid directly by you to St. Andrews in November prior to the trip. Once all of your reservations have been secured, we will send you a Reservation Summary with a revised trip price that excludes the green fees at St. Andrews.

If your trip includes the cost of two St. Andrews courses through the advance application process, the rate of exchange for this portion of your itinerary cannot be fixed (i.e., it is still subject to exchange rate fluctuation since it is paid directly to St. Andrews).  For those living outside of the US, trip prices will continue to be affected by fluctuation in the rate of exchange between their currency (e.g., CAD) and the US dollar.

HOTELS AND GUESTHOUSES

Our price assumes double occupancy (unless otherwise stated in the proposal) and is based on the number of participants stated in the proposal. All prices are based on standard rooms with private bathrooms at the hotels or guesthouses suggested in our proposal, unless otherwise specified. Superior or deluxe rooms, suites, or rooms with views (sea or golf course) are available at many hotels for an additional charge. Should you require an upgrade in accommodations, please state the request in writing upon payment of your initial deposit. Most hotels and guesthouses have only a limited number of single rooms to which a separate price applies. Should rooms be unavailable, accommodations at a comparable establishment will be offered, with any necessary price adjustment. Room rates vary depending on the month of travel and, quite often, on whether the reservations are for a weeknight or weekend night.

Most direct trans-Atlantic flights arrive in the UK or Ireland in the morning. Hotel and guesthouse rooms are often not available on arrival since the official check-in time is typically between 1:00pm and 3:00pm. However, luggage and clubs usually may be left at the hotel or guesthouse prior to check-in.

If staying at a guesthouse, you will be asked for your approximate check-in time since guesthouse owners want to ensure that all guests are greeted upon arrival. If you are delayed (or your plans otherwise change), it is essential that you notify the proprietors of your revised arrival time so that someone will be available to admit you. Check-in ends at 9:00pm at all guesthouses unless unusual circumstances prevail; prior notification to the proprietors is required.

Although guesthouses do not have a full-time reception desk, guests are issued keys so that they may come and go as they please. Most guesthouses do not have phones in each room; guesthouse owners encourage clients to use public phones or their own cellphones rather than ask to use the main phone at the house. None of the guesthouses and very few hotels (with the exception of four-star and five-star hotels) have elevators or air conditioning in their rooms.

GOLF

Our price assumes play on the courses specified on the days of the week indicated. Weekend fees are often higher. If it is necessary to rearrange courses due to availability, date changes, or any other reason, our price is subject to adjustment.

GROUND TRANSPORTATION

Coach or Point-to-Point Transportation

Our prices assume that all group participants will arrive and depart together as one group at the same airport. The group leader is responsible for ensuring that all participants arrive within a reasonable time of each other. Multiple arrivals and / or departures, as well as flight delays requiring additional services,  are subject to availability of vehicles and additional charges may be payable directly to the vehicle driver.

Self-Drive Vehicles

In Scotland, England, and Wales, vehicles are equipped with automatic transmission unless otherwise noted; unlimited miles are included.

In the Republic of Ireland and Northern Ireland vehicles are equipped with manual transmission unless otherwise noted; unlimited miles are included.

HANDICAP LIMITS

Many courses have handicap limits and some require a handicap card/certificate (e.g., the St. Andrews-Old Course requires an official USGA, RCGA, or equivalent handicap card (e.g., GHIN card) to be presented). We cannot be responsible for unacceptable credentials. Handicap limits at most courses are 24 for gentlemen and 36 for ladies. Notable exceptions include the following: Muirfield – 18 (gentlemen and ladies); Royal Troon – 20 (gentlemen), 30 (ladies); Royal Portrush – 18 (gentlemen), 24 (ladies). Pioneer Golf can assist those without a handicap card, but only if notified at least two months before departure.

CADDIES

Pioneer Golf will request caddies for all group participants several months in advance of the departure date. However, caddies are independent contractors, not employees of the club, and, as such, their services cannot be guaranteed. Furthermore, golfers are directly responsible for compensating (in local currency) any caddie that has been requested on their behalf. Cancellation of the services of a caddie must be in writing, and if not received 72 hours in advance of the round, will be payable nonetheless.

TRAVEL INSURANCE     

Travel insurance for accident, baggage, and trip cancellation protection is recommended. Note that the terms of coverage for a pre-existing medical condition sometimes require that the policy be purchased prior to certain trip payment dates. Most often, we see travel insurance used for reimbursement of expenses related to missed tee times due to a flight delay or cancellation, damage to clubs, rental clubs (if clubs are delayed), and transportation costs incurred to catch-up with the rest of the group if an individual’s flight is delayed.

TRAVEL DOCUMENTATION

U.S. and Canadian citizens are required to have a valid passport (no visa is required). Citizens of other countries should check with their British/Irish Embassy or closest British/Irish Consulate.

DELAYED, CANCELED, AND / OR MISSED FLIGHTS

Pioneer Golf, Inc. is not responsible for any loss of services that occurs as a result of air travel that is disrupted, delayed, or canceled. Green fees, the cost of ground transportation, accommodations, and any other portions of your trip are non-refundable and non-transferable. Pioneer Golf will make every effort to assist you with any changes or additional arrangements that may be required.  Note that missed flights, flight delays or any similar occurrence, may incur additional charges and may be payable directly to the driver at the time.

DEPOSITS AND PAYMENT

We accept checks, MasterCard, American Express and Visa. Our price is identical whether payment is made by check or credit card.

Initial Deposit

In order to proceed with your arrangements, an initial deposit is due upon acceptance of our proposal. The amount of your initial deposit is stated in your proposal.

If interested in playing the St. Andrews-Old Course, a tee time may be obtained in one of the following ways:

1) Submitting an advance application to St. Andrews in late August
2) Entering the golfers’ names into the daily ballot (lottery)
3) Standing-by on the day of play
4) Purchasing a guaranteed / specific tee time held by Pioneer Golf
5) Purchasing a guaranteed / specific tee time that Pioneer Golf may obtain indirectly from St. Andrews

The initial deposit is refundable if we are unable to reserve tee times on one (or more) of the courses in your itinerary. However, there are two exceptions to this: 1. The St. Andrews-Old Course, but only if using method one, two, or three and 2. Muirfield.

Second Deposit

A second deposit is due from all group members once all reservations are confirmed. Payment of this second deposit represents your endorsement of the accommodations and tee times as presented to you and, as such, is non-refundable under any circumstance.

Final Balance Payment

For most trips, the final payment will be due 75 days prior to departure. However, if a guaranteed / specific Old Course tee time has been obtained other than through the advance application process, the remaining balance will be due 95 days prior to departure.

CHANGES

After the second deposits have been paid, changes to your group’s itinerary will be assessed a fee of $35.00 per change per person.  No changes will be made within thirty days of departure. These administrative fees are in addition to any supplier charges incurred as a result of such changes. Changes may also result in the forfeiture of non-refundable deposits and/or prepayments paid to golf courses or hotels. We reserve the right to charge payment (due as a result of any change) to the group leader as a lump sum (i.e., individual invoices will not be sent). Amendments that increase the number of participants will not incur a change fee.

CANCELLATION

We strongly recommend travel insurance to protect you in case of cancellation, especially in light of possible future disruptions that Icelandic volcanoes may cause.

All deposits and final payment are nonrefundable except as stated above regarding the initial deposit. In addition, refunds cannot be issued for unused portions of the trip package.

Reduction in Group Size

Costs prorated over the entire group (e.g., rental vehicle, coach, etc.) may increase due to individual cancellation that results in a reduction of the group’s size. Therefore, depending on the timing of an individual cancellation, the price per person for remaining group members may increase.

JURISDICTION AND VENUE

Acceptance of our proposal is an implicit agreement that should any legal action be initiated to enforce any terms and conditions of this agreement or any legal action is initiated in any way, directly or indirectly, related to this agreement, the jurisdiction and venue for such legal action shall be in Travis County, State of Texas, USA.

ACCURACY

We expend every effort to maintain accurate promotional materials, including www.pioneergolf.com.  Pioneer Golf is not responsible for changes that may have occurred since publication of any materials and accepts no responsibility for any errors or omissions. These Terms and Conditions, last updated March 01, 2016, supersede any and all prior Terms and Conditions published by Pioneer Golf including, but not limited to, those which may have appeared in any brochure, website, or other publication.

LIABILITY

Pioneer Golf, Inc. acts only as agent for the owners or contractors providing transportation, accommodation, golf, and other services. All tickets and vouchers are subject to any and all terms and conditions under which transportation, accommodation, golf, and other services are offered or provided, and constitute the sole contract between the trip member and supplier. Pioneer Golf, Inc. shall not be liable at any time, in any way, for loss, injury or damage arising from an act of nature, acts of government or de facto authority, war, civil unrest, any kind of hostilities, strikes, theft, sickness, accident, quarantine, immigration or customs regulations, hijacking, breakdown, delay, cancellation, error, omission, inclement weather, volcanic eruptions, or any other cause beyond its control. Pioneer Golf shall not be liable for any injury, damage, or loss resulting from the neglect or default of any company or person engaged in conveying passengers or of any hotel proprietor or other person supplying services or materials. Furthermore, Pioneer Golf, Inc., reserves the right, without advance notice, to make any changes or cancellations, in part or in whole, as circumstances dictate. The airlines, shipping lines, motor coach, railroad, and any other transportation company, when used, shall not be liable for any act, event, or omission during the time passengers are not on board their conveyance.

(Last updated on March 11, 2016)

 

PRIVACY POLICY

Pioneer Golf is committed to providing privacy protection for its clients.  What follows is designed to assist your understanding of how we collect, use and safeguard information you provide to us.

For the purpose of this document “Service” refers to the Company’s service which can be accessed via our web site at www.pioneergolf.com .  The terms “we”, “us” and “our” refer to the Company.  “You” refers to you, as a user of our service.  By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described hereunder.

Information We Collect

We collect “Non-Personal Information” and “Personal Information.”  Non-Personal Information includes information that cannot be used to personally identify you.  Examples are, anonymous usage data; general demographic information we may collect; referring /exit pages and URLs; platform types; preferences that are generated based on the data you submit, and the number of clicks.  An example of Personal Information would be your email address which you submit to us through the registration process on the Site.

Information Collected Via Technology

We track information provided to us by your browser or by our software application when you view or use our Site. Examples are, the web site you come from (known as the “referring URL”); the type of browser you use; the device from which you connected to our web site; the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files that include an anonymous unique identifier.  The company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

Information You Provide Us by Filling Out a Form

In addition to the information provided automatically by your browser when you visit our Site, you will need to fill out personal information.  By doing so, you are authorizing us to collect, store and use, for example your email address, in accordance with this Privacy Policy.

How We Use and Share Information

 Non-Personal Information

In general, we use Non-Personal Information to assist us to improve our service.  We also use Non-Personal Information to track trends and analyze use patterns on our web site.  We reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and third parties at our discretion.

Personal Information

We do not sell, trade, rent or otherwise share, for marketing purposes, your Personal Information with third parties.  Once you become established as a client, we may share Personal Information with vendors who are performing services for you.  Those vendors use your Personal Information only at our discretion and in accordance with our Privacy Policy. In general, the Personal Information you provide to us is to assist us to communicate with you.

In the event we undergo a business transaction such as a merger, acquisition, or a sale of all or a portion of our assets, your Personal Information may be among the assets transferred.  You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy.

How We Protect Information

We implement security measures designed to protect your information from unauthorized access.  Your information is protected from potential security breaches by implementing certain technological security measures.  However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.  By using our Service, you acknowledge that you understand and agree to assume these risks.

Your Rights Regarding the Use of Your Personal Information

You have the right at any time to prevent us from contacting you for marketing purposes.  You may opt out of such communications by sending us an email.

Links to Other Websites

As part of our Service we may provide links to, or state compatibility with, other websites or applications.  However, we are not responsible for the privacy practices employed by those websites or the information or content contained therein.

Changes to our Privacy Policy

We reserve the right to change our Privacy Policy at any time.

Contact Us

Should you have any questions on our Privacy Policy, please write to us at info@pioneergolf.com.

(Last updated on April 21, 2016)